Information We Collect

When you interact with our educational platform, we collect different types of information. Some you provide directly, and some we gather automatically as you use our services.

Personal Information You Provide

This includes data you give us when registering for courses or contacting us:

• Full name and contact details (email address, phone number)
• Mailing address for course materials or certificates
• Payment information processed through secure third-party providers
• Educational background and professional experience (optional)
• Course preferences and learning goals
• Communications with our support team

Automatically Collected Information

Our platform collects technical data to improve your learning experience:

• Device information (browser type, operating system)
• IP address and general location data
• Course progress and completion rates
• Page views and time spent on materials
• Interaction with course content and assessments

How We Use Your Information

We use collected information for specific purposes related to providing educational services. Here's what we do with your data:

We don't sell your personal information to third parties. Period. Any data sharing happens only with service providers who help us deliver our courses, and they're bound by strict confidentiality agreements.

Data Storage and Security

Your information is stored on secure servers located in Canada. We use industry-standard encryption and security measures to protect your data from unauthorized access.

Data Retention Periods

We keep your personal information only as long as necessary:

• Active student records: Duration of enrollment plus 7 years
• Course completion certificates: Maintained indefinitely for verification purposes
• Payment records: 7 years as required by Canadian tax law
• Marketing communications: Until you unsubscribe or request deletion
• Technical logs: 90 days unless needed for security investigations

Your Privacy Rights Under Canadian Law

PIPEDA gives you specific rights regarding your personal information. You can exercise these rights by contacting us directly.

Access and Correction

You have the right to request a copy of the personal information we hold about you. If you find any inaccuracies, you can ask us to correct them. We'll respond to your request within 30 days, as required by law.

Withdrawal of Consent

You can withdraw consent for us to use your information at any time, with some limitations. For example, we may need to keep certain records for legal or accounting purposes even after you've withdrawn consent for marketing communications.

Data Portability

You can request your personal information in a commonly used, machine-readable format. This lets you transfer your data to another service provider if you choose.

Third-Party Service Providers

We work with trusted partners to deliver our educational services. These providers have access to your information only to perform specific tasks on our behalf.

• Payment Processors: Handle financial transactions securely (we never store full credit card numbers)
• Email Service Providers: Manage course communications and newsletters
• Cloud Hosting Services: Store course materials and student data
• Analytics Platforms: Help us understand how students use our platform
• Customer Support Tools: Enable us to respond to your questions efficiently

All our service providers are required to maintain the confidentiality and security of your information. They can't use your data for their own purposes.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. Most browsers accept cookies automatically, but you can modify your browser settings to decline them.

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality and security
• Performance Cookies: Help us understand how visitors interact with our site
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Provide insights into course usage patterns

Blocking certain cookies may affect your ability to access some features of our platform. Essential cookies are necessary for the site to function properly.

International Data Transfers

While we primarily store data in Canada, some of our service providers may process information in other countries. When this happens, we ensure appropriate safeguards are in place to protect your privacy rights.

Any international transfers comply with PIPEDA requirements and involve organizations that maintain adequate data protection standards comparable to Canadian law.

Children's Privacy

Our courses are designed for adults and professionals in the finance industry. We don't knowingly collect information from individuals under 18 years of age. If you're under 18, please don't register for our courses without parental consent.

If we discover we've inadvertently collected information from a minor, we'll delete it promptly.

Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

The "Last Updated" date at the top of this policy indicates when it was most recently revised. Continuing to use our services after changes become effective means you accept the updated policy.

Complaints and Concerns

If you have concerns about how we handle your personal information, please contact us first. We're committed to investigating and resolving privacy complaints promptly.

If you're not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada. You can reach them at 1-800-282-1376 or visit their website at priv.gc.ca.